top of page

The Lux Library
Explore frequently asked questions about our Raw Indian bundles, hair care, shipping, return policy, and contact.
Our raw Indian hair is semi double drawn (also known as special drawn), meaning the bundles have naturally fuller ends than traditional single drawn hair while still maintaining the authentic variations found in raw hair. This creates a fuller, more luxurious appearance without sacrificing the natural movement and character that make raw Indian hair unique.
The Maintenance Ritual
Salience Lux does not accept any responsibility for any issues with Raw hair cared for incorrectly.
Wash before installing.
Pure Cleansing- Utilize professional grade Sulfate free shampoo and conditioner to preserve the organic cuticle integrity and natural luster of your extensions.
Deep Hydration- A commitment to weekly deep conditioning ensures the hair remains supple, effectively preventing environmental brittleness and tangling.
Refined Detangling- Always detangle while damp. Start from the tips and move upward using a wide tooth comb to eliminate tension and breakage.
Thermal Ethics- Minimize heat exposure to extend longevity. When styling, apply a professional thermal shield to protect the hairs delicate protein structure.
For the best results, wash your closure or frontal before installation to remove any residue from manufacturing and shipping.To maintain its beauty and longevity:Wash every other week or as needed using a sulfate-free shampoo.Deep condition weekly to maintain softness and moisture.Gently detangle from the ends to the roots using a wide-tooth comb.Avoid applying heavy oils, conditioners, or styling products directly to the lace.Allow the hair to air dry whenever possible.Store your closure or frontal in a clean, dry place when not in use.With proper care, your Salience Lux Raw Indian Hair closures and frontals can provide beautiful, long-lasting performance while maintaining their natural look and feel.
No. All Salience Lux Raw Indian Hair bundles are pre-washed and conditioned before shipment using a sulfate-free shampoo and conditioner as part of our quality control process.
We currently use Kristin Ess® sulfate-free shampoo and conditioner; however, products used during preparation are subject to change without notice. Regardless of the specific products used, every bundle is cleansed and conditioned to ensure it meets our quality standards before arriving to you.
We do recommend washing all closures and frontals before installation to remove any residue from the manufacturing and handling process and to prepare the lace for customization and installation.
At this time, pre-orders are available exclusively through our website. Due to current app limitations, pre-order items cannot be purchased within the Salience Lux mobile app.
At Salience Lux, select lengths and textures are offered exclusively through pre-order to ensure premium quality and intentional sourcing.
Pre-order items require 7-14 business days for processing prior to shipment. Once your order is ready, you will receive tracking information via email.
Full payment is required at the time of purchase to secure your order.
Shipping time begins after the processing period has been completed.
Because pre-order items are secured specifically for you, all pre-order purchases are final and can not be canceled, modified, or refunded once placed.
We appreciate your patience and understanding.
Luxury takes intention-and it's always worth the wait.
At this time, pre-orders are available exclusively through our website. Due to current app limitations, pre-order items cannot be purchased within the Salience Lux mobile app. If the item you’re looking for is marked as a pre-order, please visit SalienceLux.com to complete your purchase. We appreciate your understanding as we continue to enhance the app experience.
Due to the nature of our products, we do not accept returns or offer refunds. Please review your purchase carfeully before purchase. All orders are quality checked and securely packaged prior to shipment. However, if there is an issue with your order, please contact us within 48 hours of delivery so we can assist you.
bottom of page